Frequently Asked Questions

When is payment required?

To secure your booking and room availability, we require full payment upfront.

We accept debit & credit cards, including; Visa, Mastercard & America Express. If you would prefer to pay via Bank Deposit, please get in touch with us at

Can I change the date of my booking?

Yes. If you would like to change the date of your stay, send us an email at

Please note room rates will change between the different seasons so there may be additional costs with these changes.

Is there parking?

Yes. We have a drop off driveway on the top section where our front desk reception is located. There is also a parking area on the lower section for all vehicles.

Can I buy a gift voucher?

Yes, gift vouchers are available. Send us an email at for more details

Do you allow pets?

Unfortunately, no. The team here at Roost Glamping love animals however we are unable to have them on site.

What time is check-in & check-out?

Check in is between 14:00 and 23:00. If you need to check in later than 23:00 please inform us at so we can accommodate you.

Check out is at 11am. Please contact front desk reception for late check out enquiries and note this is subject to availability.

How many per tent?

Our private tents sleep up to 2 guests in a Queen Double bed. Our shared tents sleep up to 4 guests in 4 single beds.

Rollaway beds are available for children age 12 and under at extra cost (max. 2 children in rollaway beds per tent).

Can I cancel my booking?

Yes. Cancellations that take place 7 days or more prior to your arrival date are fully refundable. Cancellations within 7 days of your arrival date are non-refundable.

Are kids allowed?

Yes, age 3 and above are allowed to stay overnight. If you have any questions about room configuration, feel free to contact us at